Friday, September 22, 2023
Time
Sunday, September 03, 2023
Corporate Responsibility
My recent air travel to Omaha and on to Lexington through Charlotte turned out to be a life lesson. It demanded that I utilize all my skills of decision making, patience, and being present to the moment. After several delays and plane changes leaving Charlotte, we somehow ended up flying right into a storm just outside of Lexington. The pilot was first asked to begin his descent early and then was diverted to Louisville. This was only the beginning of the problems that would arise as Louisville is so close to Lexington that there is no flight plan between the two cities. As things slowly revealed themselves, there seemed to be three options: trust American Airlines to do what was right for the 100 customers stranded 80 miles from their purchased destination, accept my son's offer to drive those 80 miles to pick me up and back again, or Uber there on my own. As the minutes and hours ticked away, I realized that something had grown inside of me alongside of the patience that has always been my hallmark; trust. Trust that a multinational corporation would do the right thing, trust that the assigned customer service representatives would look deep into the faces hovering around the gate and know these people must all somehow be returned to their loved ones tonight. At the time, I was naming it corporate responsibility; American Airlines had a duty to get me to Lexington. That was our transaction; I give you my credit card and you in turn promise to put me in the loving arms of my son and daughter-in-law. That is the deal we made. Money for love, a love that can not be valued. So I chose trust, trust that American Airlines would do exactly that. As I looked back on the events of this seemingly endless night, I became keenly aware of all the ways that age and wisdom are changing me. I believed that the corporation would do the right thing and that belief was so strong that I was willing to keep my money in my pocket. I know for a fact that 5 years ago nothing would have kept me in that Louisville airport. I would only have put my trust in my wallet and an Uber car to take me where I wanted to go. I was in charge of my destiny, not American Airlines, not a pilot or a customer service representative. Yes, I am learning to let go, to put my ego aside, and to let others control the events that are truly out of my hands. The time with my son and daughter-in-law was indeed beyond measure and perhaps even more so because of the hours that our first beloved hug was delayed. Thank you American Airlines for getting us to Lexington but more importantly, for doing the right thing.